ORALZY
FAQ

Staff kal aaya tha par attendance me absent dikh raha — kaise theek kare?

Raat 23:30 par system bina-punch wale din automatic 'absent' mark kar deta hai — matlab us din punch record nahi hui. Fix: staff se regularization request karwao ya admin khud din kholkar status/punch edit kare (adjust reason ke saath).

Where in ORALZY: People → Staff → Attendance (+ HR Masters → Regularizations / Device Health)

PEHLE DIAGNOSE karo — absent kyon bana:

  1. People → Staff → Attendance me us din ka record kholo — punches list dekho. Punch hai hi nahi = staff ne lagayi nahi ya lag nahi payi.
  2. Staff ke phone ki wajah? HR Masters → 📱 Device Health dekho — battery-optimisation 'freezer', notification band, location off — sab wahin dikhta hai ('app kaam nahi karti' ki asli wajah).
  3. Weekoff/holiday to nahi tha jo set karna bhool gaye? (Wo alag scenario hai — Holidays/weekly off set karo.)

FIX (do raaste):

DHYAN

doctor/staff ko manually ABSENT mark karne par us din ke appointments ke liye auto reschedule-tasks + patient WhatsApp chala jata hai — present→absent direction me savdhani rakho.

SALARY

absent din ka paisa kat chuka ho (payslip ban gayi) to fix ke baad payroll re-run karo.

PREVENTION

missed-punch reminder bhejo, Device Health week me ek baar dekho, roz shaam ki attendance email report on karo.

Quick steps

  1. Attendance me us din ki punches dekho — record hai ya nahi
  2. Device Health me staff ke phone ki problem check karo
  3. Staff se ESS regularization request karwao (punch + reason + proof)
  4. HR Masters → Regularizations me approve karo — din auto-patch
  5. Ya admin direct edit: status/punch + adjust reason
  6. Payslip ban chuki ho to payroll re-run karo

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