SOP PRE-1 kehta hai: charter PRE-1-CHARTER — 19 rights + 12 responsibilities, English+Hindi bilingual — reception pe poster (default 12×24 in), har registration card ke back pe print, aur waiting-area pamphlets. Active promotion (OE b, Achievement level): reception TV pe 2-min bilingual video loop, receptionist har naye patient ko charter verbally samjhaye. Violation reporting (OE c) ke 3 channels: in-app feedback, reception ka complaint box, WhatsApp number jo grievance officer ko auto-route hota hai — sab Grievance Register me log. OE d CREO ⭐: Director monthly QA Committee me Grievance Register review kare + har violation pe CAPA, quarterly trend analysis. Assessor poochta hai: charter kahan laga hai, staff ko rights yaad hain kya, violation report hua to kya process chala. Charter poster app se print hota hai — audit se pehle laga ke photo bhi rakh lo.
Patient rights ka charter kahan display karna hai aur usme kya hona chahiye?
PRE.1.a — bilingual charter (19 rights + 12 responsibilities, English+Hindi) reception pe 12×24 inch poster + registration card ke back pe. Violation reporting + Director ki monthly review (CREO) bhi chahiye.
Where in ORALZY: Sidebar → Setup → NABH Hub → SOP Library → PRE-1