SOP PRE-7 ka flow: complaint kahin se bhi aaye — post-visit WhatsApp survey, in-app form, reception ka comment box, verbal/phone bhi count hota hai — digital Grievance Register me ticket# banta hai, grievance officer assign hota hai, TAT clock start (acknowledge 24 ghante, resolve default 7 din). Anonymous complaints bhi ACCEPT karni hain. Staff ke khilaaf complaint seedha Director ko jati hai (officer bypass). Weekly officer complaints report banata hai; monthly QA Committee categorize karti hai — clinical / billing / staff-conduct / facility — aur trend analysis. Har major complaint pe CAPA entry Quality module me: owner + due date + QA chair se closure verification. Patient ko resolution ka outcome call/message se batana hai. Reception pe bilingual "How to file a complaint" poster bhi chahiye (PRE.7.c). Assessor register ke ticket entries, TAT compliance aur CAPA closures dekh ke grill karta hai — register khaali mila to problem.
Complaint aur grievance redressal NABH ke hisaab se kaise chalayein?
PRE.7 — har complaint ko ticket# ke saath Grievance Register me, 24 ghante me acknowledge, default 7-din TAT, monthly QA review + CAPA. OE b CREO hai.
Where in ORALZY: Sidebar → Setup → NABH Hub → Registers → Grievance Register