ASSESSOR KYA CHAHTA HAI (PRE chapter): documented grievance mechanism — complaint aayi to kya hua: acknowledge kab, investigate kisne, resolve kaise, patient ko wapas inform kiya ya nahi, aur trend analysis.
APP SE NIKALO
Registers → Patient Feedback register — patient satisfaction/feedback entries yahan hain ('Backfill' patient reviews se entries banata hai). ORALZY ka review system bhi kaam aata hai: ≤3★ reviews private channel me aate hain (Google par nahi) — yehi to complaints hain! Un private low-ratings ko grievance evidence ke roop me dikhao: complaint mili → follow-up hua.
AGAR KUCH BHI NAHI LIKHA
honest raho + system abhi activate karo: (1) reception par complaint box/QR + Patient Rights charter display (Master Lists → Patient Charter, bilingual poster), (2) har complaint ki feedback-register entry with resolution column, (3) responsibility assign (Personnel me grievance-handling role), (4) CAPA: grievance SOP staff briefing.
ZERO-COMPLAINT PROBLEM
'complaint aati hi nahi' assessor ko fake lagta hai — feedback actively COLLECT karo (review requests, feedback register) taaki positive + negative dono ka documented stream ho.
COMMITTEE
monthly meeting me complaints/feedback ka agenda item — minutes me trend discussion.