ORALZY
FAQ

Web par naya patient banaya, mobile app me nahi dikh raha — sync kaise hota hai?

Mobile ki patient list delta-sync par chalti hai (apne aap ~30 min me). List par pull-to-refresh karte hi naya patient turant aa jata hai.

Where in ORALZY: Mobile app → Patients list (pull-to-refresh)

Mobile app patient list ko phone me cache karke rakhti hai taaki search instant ho — naya data delta-sync se aata hai (updatedSince cursor, ~har 30 minute ya app khulne par).

CHECK

dono jagah SAME clinic account se login ho. Naam/mobile se search karke bhi dekho.

FIX

1) Patient list par pull-to-refresh karo — turant naya data aa jata hai. 2) Ya app band karke dobara kholo. 3) Bahut purana app version ho to Settings → Check for updates. Edge case: kisi DELETE hue patient ka list se hatna delta me signal nahi hota — wo poore full-refresh (ya app data clear) par jata hai; delete hua patient list me dikh jaye to ye wajah hai.

PREVENT

shift shuru karte waqt ek pull-to-refresh ki aadat.

Quick steps

  1. Dono device par same clinic login confirm karo
  2. Mobile patient list par pull-to-refresh karo
  3. Naam ya mobile number se search karke dekho
  4. App band karke dobara kholo
  5. Purana version ho to Settings → Check for updates

mobilesyncpatientlistdeltarefreshcacheweb

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