Teen aam wajah: (1) Internet nahi — browser me "You're not connected" + "Try again"; Windows app me "Could not connect to the internet" + "Retry now", aur net aate hi app khud reload ho jaati hai. (2) Naya update aaya aur purani copy atki — web app har ghante aur tab par wapas aane par naya version dekhti hai aur mile to khud ek baar reload karti hai; phir bhi atke to Ctrl+Shift+R ya Windows app me View → "Clear cache & reload". Incognito window me ORALZY khul jaaye to sirf is browser ki purani copy ka masla hai. (3) Kisi page me error — tab khaali nahi, "Something broke on this page" screen aati hai. Data server par rehta hai, refresh / cache saaf karne se patient ya bill delete nahi hote. Dhyan: upar naarangi "pending saves" patti dikh rahi ho to cache saaf mat karo, pehle "Retry now". Dusre computer / phone par bhi blank ho to ORALZY support ko time ke saath batao.
App kholte hi white/blank screen aati hai, kuch load nahi hota — kya karu?
Pehle internet check karo, phir Ctrl+Shift+R (Mac: Cmd+Shift+R) se hard refresh. Windows app me upar View menu → "Clear cache & reload" (login nahi jaata). Mobile me app band karke kholo, phir Header → My Account → "Update app". Net na ho to browser "You're not connected" page dikhata hai — "Try again" dabao.
Where in ORALZY: Header → My Account · Browser: Ctrl+Shift+R · Windows app: View → "Clear cache & reload"
Quick steps
- Internet chal raha hai ye check karo
- Browser me Ctrl+Shift+R (Mac: Cmd+Shift+R) dabao, ya Incognito me kholke dekho
- Windows app me upar View → "Clear cache & reload"
- Mobile me app band karke kholo, phir Header → My Account → "Update app"
- Har device par blank ho to ORALZY support ko batao