ORALZY
FAQ

Treatment delete par error: 'pehle bill ko Recycle Bin me delete karo' — iska matlab?

TT chain lock hai: jis treatment ka bill abhi zinda hai wo delete nahi ho sakta. Pehle bill Recycle Bin me delete karo (Staff PIN), phir treatment delete unlock ho jata hai.

Where in ORALZY: People → Patients → patient → Visit Timeline + Billing → Recycle Bin

Ye error by-design hai — poora message: 'TT chain: is treatment ka bill (BILL-XXX) abhi maujood hai. Pehle bill ko Recycle Bin me delete karo, phir ye treatment delete hoga.'

KYUN

agar treatment chupchaap delete ho jaye aur bill reh jaye to accounts me aisi line bachegi jiska koi clinical record nahi — ghapla ya galti pakadna namumkin. Isliye chain ulta khulta hai: pehle paisa-record (bill) Recycle Bin me, tab clinical record.

STEPS

  1. Error me diya bill number note karo.
  2. Visit Timeline ke Bills section me (ya Billing me) us bill par 🗑 Delete dabao — Action Guard on ho to Staff PIN mangega. Bill 30 din Recycle Bin me recoverable rahega; permanent delete sirf owner.
  3. Ab treatment par 🗑 dabao — is baar delete (archive) ho jayega, aur uske pending post-op WhatsApp messages bhi auto-cancel ho jate hain.

EDGE CASE

bill already cancelled/recycled hai phir bhi error aa raha ho — page refresh karke dobara try karo; phir bhi aaye to Billing me check karo kahin duplicate bill to nahi bana tha usi treatment par.

Quick steps

  1. Error me bill number note karo
  2. Us bill ko 🗑 se Recycle Bin me delete karo (PIN lag sakta hai)
  3. Ab treatment 🗑 se delete karo
  4. Galti ho to 30 din ke andar bill Recycle Bin se wapas le sakte ho

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