SOP PSQ-5 ka flow: (1) Koi bhi incident — chhota ya bada — standardised form pe report karo: date, location, event, immediate action, harm classification; reporter naam optional (anonymous allowed). Just culture rule: imaandari se report karne pe koi punitive action nahi. (2) Form auto-route hota hai Quality Manager ko; 7 din me review. (3) Sentinel event list QI Manual me defined honi chahiye — wrong-site/wrong-tooth procedure, wrong-patient, retained foreign body, anaphylaxis, fire/smoke, fall with major injury, staff/patient ko blood-borne pathogen exposure. (4) Sentinel event detect hote hi 72 ghante me director RCA convene kare — 5-Why + Fishbone; report Sentinel Event Register me. (5) Har RCA se CAPA banao — owner + due date, closure QA Chair approve kare. (6) Learnings share: har monthly all-hands me 5-minute 'Safety Moment'. Assessor poochega: incident form dikhao, ek bhara hua example, blame-free policy kahan likhi hai, aur last RCA + uska CAPA closure. ORALZY me sab Compliance → Incidents / Sentinel Event Register / CAPA Register me hai; Incident Form poster (A4) reception/staff area me laga ho.
Incident ya sentinel event ka reporting NABH me kaise karna hai?
PSQ.5: standardised incident form (anonymous allowed, just culture), QM review 7 din me. Sentinel event pe 72 ghante me RCA (5-Why + Fishbone), CAPA register me closure, aur learnings poore staff se share.
Where in ORALZY: Sidebar → Setup → NABH Hub → SOP Library → PSQ-5; ORALZY → Compliance → Incidents / CAPA Register