Diagnosis: NABH ka bada NC yahi hota hai — 'document says X, staff does Y'. Assessor SOP padhta hai phir staff se poochta hai, farq turant pakadta hai.
Pehle decide karo:
- Agar clinic ki actual practice zyada practical + safe hai aur SOP purana/generic hai → SOP ko reality ke hisaab se update karo. NABH Hub → Team → Procedure Manual (66 SOPs) me relevant SOP kholo aur edit karo (SOP Editor). Version bump ho jayega.
- Agar SOP sahi hai aur staff shortcut maar raha hai → practice theek karao + staff ko re-train karo aur re-sign lo (Staff Sign-Off).
App me: NABH Hub → Team → Staff Sign-Off dekho — updated SOP par sabhi staff se dobara acknowledge/sign karwao. Purane sign stale ho jate hain.
Aage se: SOP ko real workflow se banao, generic template blindly mat rakho (project rule: doctor content wins, boilerplate sirf fallback). Har SOP change par sign-off reset.
Edge case: Agar practice unsafe hai (e.g. reuse of single-use item) to SOP badalna nahi — practice band karo, incident/CAPA banao.