ORALZY
FAQ

Mobile number badal gaya — login OTP purane number par jaata hai, kaise badlu?

OTP wahi number par jata hai jo user profile me saved hai. Koi aur admin/owner Settings me aapka number update kar de; sab lock ho to support ticket.

Where in ORALZY: Settings → Users/Staff (number update); support ticket agar lockout

CHECK

login par OTP kis (masked) number par bheja gaya — wahi profile wala number hai.

FIX

1) Clinic me koi aur admin/owner login kar sakta hai to wo Settings → Users/Staff me aapke user ka mobile number naye number par update kare — agla OTP naye number par aayega. 2) Sabhi admin accounts lock hain to support ticket/contact karo clinic details + ownership proof ke saath — platform team verify karke number update karti hai. Note: OTP SMS ORALZY platform khud bhejta hai — clinic ko koi SMS/OTP API key set NAHI karni hoti, isliye 'apni OTP service' jaisa kuch check karne ki zaroorat nahi.

PREVENT

clinic me kam se kam 2 admin accounts rakho; SIM/number badalte hi usi din profile me number update karo.

Quick steps

  1. Login screen par dekho OTP kis masked number par ja raha hai
  2. Dusre admin/owner se Settings me apna mobile number update karwao
  3. Naye number par fresh OTP mangwa kar login karo
  4. Koi admin login nahi kar pa raha to support se contact karo ownership proof ke saath
  5. Aage ke liye 2 admin accounts bana kar rakho

otpmobilenumberchangeloginlockedownerstaffprofile

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