ORALZY
FAQ

WhatsApp chalu hai ya nahi kaise pata?

Patient Connect โ†’ WhatsApp kholo โ€” sabse upar ek patti: ๐ŸŸข "WhatsApp is on โ€” messages are going out.", ๐ŸŸก "WhatsApp is on, but the balance is used up โ€” messages are going by SMS.", ๐Ÿ”ด "WhatsApp is off โ€” messages are not going out." (Hinglish me "WhatsApp chalu hai โ€” message ja rahe hain." jaisa). "Full check" ("Poori jaanch") dabao โ€” har rok โœ… / โŒ ke saath dikhti hai; kuch badalne ke baad "Check again" ("Dobara check").

Where in ORALZY: Patient Connect โ†’ WhatsApp ยท Mobile: Patient Connect โ†’ WhatsApp

Patti wahi sawaal poochti hai jo bhejte waqt lagte hain, usi kram me: "Messaging emergency stop" (ORALZY ka server switch โ€” โŒ ho to OTP chhod kar har message rukta hai; clinic ise nahi khol sakti, ORALZY support se baat karo); "WhatsApp number" (clinic ka apna joda number ya ORALZY ka common number); "Common number open to all clinics" aur "Clinic's own choice" (sirf jab apna number juda na ho) โ€” "Clinic's own choice" โŒ matlab Setup โ†’ Settings โ†’ Billing โ†’ Bill Settings (GST, UPI, bank) me "WhatsApp number" par apna number chuna hai par number juda nahi: ORALZY central number chuno ya apna number jodo; "WhatsApp balance" (balance ek message ke rate se kam ho to WhatsApp ki jagah SMS โ€” recharge karo); "Today's limit" (common number par aaj ki ginti "Today N / M messages.", kal apne aap reset). โŒ ke neeche "โ†’" line me fix likha hota hai โ€” jis line me Super Admin ya server likha ho wo kaam ORALZY support se karwana hoga. Neeche "Number: clinic's own" ya "ORALZY common" batata hai kis number se message jaayega. "Connected" card sirf number zinda hai ye batata hai; message ja rahe hain ya nahi ye patti batati hai. "Could not read the status" aaye to page refresh karo. Mobile: WhatsApp Business screen par wahi patti โ€” tap karke kholo, neeche kheench kar refresh.

Quick steps

  1. Patient Connect โ†’ WhatsApp kholo
  2. Upar patti ka rang aur line padho (๐ŸŸข / ๐ŸŸก / ๐Ÿ”ด)
  3. "Full check" dabao โ€” โŒ wali row aur uski "โ†’" line padho
  4. Clinic ka kaam karo (recharge, "WhatsApp number" setting); emergency stop / common number ke liye ORALZY support
  5. "Check again" dabakar dekho ki patti hari hui

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